A highly customized version of SugarCRM developed to cater the business and operation processes of a traveling agency. A robust integration with websites ensures real- time lead generation and enforcing quick response time guarantees high performance with increased sales.

The important information about customers, their requirements and the communication history is all in one place and can be accessed promptly.

Leads and Opportunities from both websites are kept distinct and offline conversion tracking with Google Adwords is implemented to track analytics.

Main Features

  • Integration with website for real-time lead generation
  • Round Robin assignment with weighted distribution based on performance
  • Telephony integration with Vocalocity
  • Gmail integration for email sync
  • Google Adwords tracking for offline conversion
  • Docusign integration
  • Email notifications to Agents, Customers and Administrators