For Precidia Technologies, SugarCRM is highly customized for Quoting, Order Processing and Invoicing.

Being a hardware vendor, every unit needs to be tracked properly and all data should be maintained in an easily accessible way. This is achieved through MAC ID tracking in SugarCRM and in the shipment system (NetVu) along with view and search customizations for easy access.

Return Merchandise Authorization (RMA) is fully implemented within the Order Processing workflow.

Future Enhancement

  • Payment Processing

Main Features

  • Custom Products and Line items modules
  • Custom Quotes Module with automatic profiling based on customer
  • One time and recurring orders, both are maintained in the system
  • Invoice records can be generated from the Quotes module
  • Packing Lists and RMA records can be generated from Quotes as well
  • Custom PDFs for different types of Quotes, Invoices, Packing Lists and RMAs
  • Integration with NetVu for shipment information and tracking
  • Data Migration from old system to SugarCRM